Atlantic Palace Florence - Frequently Asked Questions

This page answers some of the most common questions asked at the Atlantic Palace Florence. If you have any further questions please contact us.

Questions & Answers

What is the official category of the Hotel Atlantic Palace?
The hotel is a first class four star hotel or in Italian Prima Categories.

Is there a private bathroom in every room?
Yes, there is a private bathroom with either shower or bathtub in every room.

Does the online rate shown include breakfast, service and all taxes?
Yes, our online rate is for the total stay and is inclusive of a buffet breakfast served in the ground floor breakfast room. Service charges and Tax are also included in the total bill – there are no hidden extras!

Is your hotel within walking distance of the main railway station?
Yes, the Atlantic Palace Florence can be reached by walking the few hundred yards from the station Santa Maria Novella..

Do the rooms have air conditioning and central heating?
Yes, the Hotel is a four star and therefore all public areas i.e. breakfast room, reception, bar plus all of the 58 guest rooms have sophisticated but easy to operate climate control systems which let you regulate the temperature in your room.

Is the online price the “best” price I can find on the internet?
Yes, we guarantee you our best available rates if you book online directly with us through this web site… we promise that you will not find a lower rate anywhere else on the internet with availability.

There is no availability online, how do I contact you?
If there is no rooms available online then we regret but this means that we are fully booked… please try our sister hotels the Hotel Paris and the Hotel Machiavelli Palace

Is there Internet in the hotel?
Yes, there is a public internet point in the hotel lobby, cards may be obtained from Reception. NB due to new anti-terrorism legislation introduced in 2006 internet access is only available to Hotel Residents and Guests… all users must register with reception

Does the Hotel Atlantic Palace have a swimming pool?
No, the Atlantic Palace does not have a pool.

Is there a hotel garage?
No, we do not have our own garage but we DO provide parking at the garage over the road. The daily rate varies between 23 and 35 euro a day depending on the season. Please let us know if you will be arriving in Florence by car so we may make the necessary arrangements with the garage.

What is the nearest bus stop and airport.
The nearest bus stop is 10 metres away, the nearest airport is Florence Amerigo Vespucci which is 5km away. NB most people arriving by air arrive at Pisa International airport which is 85 km away.

Why are there two numbers, black and red in Florence? The red numbers are the residential addresses i.e. people’s homes whereas the black numbers represent the business address.

Does the Hotel have a Gym?
Yes, we have a small Gym with exercise bike, running machine and weights for free use by hotel residents of the Atlantic Palace only.

Do you allow animals into the hotel?
Yes, if you advise before hand i.e. in the comments box when you make your reservation and if they are of a small stature i.e. cats and small dogs although being honest hardly anyone ever brings their pets when they come to Florence for a holiday….

Is there a hotel restaurant?
No, but the hotel concierge will be happy to suggest several in the immediate vicinity of the hotel.

At what time is check in?
All accommodations, Check In from 2pm, Check Out before midday.

Which languages are spoken by the staff in particular the hotel reception staff and hotel concierge?
Italian, English, German, Spanish and a little French.

How many floors are there and is there a lift
Three floors plus the ground, with 1 lift.

Do you have non smoking guest rooms?
Yes, one floor is completely dedicated to non smokers. To request a non smoking room please use the comments box provided when making your online reservation.

Does the hotel have international channels i.e. satellite stations?
Yes, CNN, BBC World, French, German, Japanese and Spanish channels are available.